Privacy policy

Privacy Policy

Last updated: [Insert Date]

Welcome to Tri Me.
This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or purchase our products. By using our website, you agree to the terms of this policy.

1. Information You Provide Voluntarily

Your submission of any information to Tri Me is voluntary.
You may choose not to provide personal information, but this may prevent you from engaging in certain website-related activities, such as completing purchases or signing up for updates.

Personal information we may collect includes (but is not limited to):

  • Your name, surname, and contact details (email address, phone number, delivery address)

  • Payment details (processed securely through third-party payment gateways)

  • Order details and communication history

2. Automatically Collected Information

Tri Me may automatically collect non-personal information whenever you access the website. This may include:

  • Your browser name and version

  • Device type and operating system

  • Internet Service Provider (ISP)

  • IP address and general geographic location

  • How and when you use the website (analytics data)

This information helps us improve the website experience and ensure security and functionality.

3. Use of “Cookies”

Our website uses cookies to improve your browsing experience.
Cookies are small files placed on your device for record-keeping and to help track usage information. You may choose to disable cookies in your browser settings; however, please note that doing so may cause some parts of the Tri Me website to function incorrectly or become inaccessible.

4. How We Use Your Information

Tri Me collects and uses your personal information for the following purposes:

  • To improve customer service and support

  • To process orders and payments efficiently

  • To deliver products and fulfil customer requests

  • To enhance website functionality and performance

  • To communicate with you regarding your orders, inquiries, and updates

  • To send you information, promotions, and product updates that may interest you

  • To comply with legal, tax, and regulatory obligations

5. Email & Marketing Communication

The email address and/or mobile number you provide for order processing will be used to:

  • Send order confirmations, invoices, and delivery updates

  • Respond to customer inquiries or requests

  • Send marketing messages, newsletters, or promotional offers (only if you’ve opted in)

You may unsubscribe or opt out of marketing emails at any time by following the unsubscribe link in our emails.

6. Data Protection & Security

Tri Me adopts appropriate data collection, storage, and processing practices, and security measures to protect against unauthorised access, alteration, disclosure, or destruction of your personal data, username, password, transaction information, and other data stored on the website.

All sensitive and private data exchanged between you and our website occurs over an SSL-secured communication channel and is encrypted and protected with digital signatures.

We comply with the Protection of Personal Information Act (POPIA) of South Africa.

7. Sharing of Information

Tri Me will never sell, rent, or trade your personal information.

We may share limited information only in the following cases:

  • With trusted third-party service providers who help us operate our business (e.g. courier companies, payment gateways, email providers, or analytics services).

  • With Shopify and its affiliated services, which power our e-commerce platform.

  • When required by law, regulation, or court order to comply with legal obligations.

All third parties that process your data on our behalf are required to protect it and use it only for the purpose for which it was shared.

We may also share aggregated, anonymised demographic data that does not personally identify any individual user, for business or marketing analysis.

8. Third-Party Services

Our website may contain links to other websites or integrate third-party apps, such as payment gateways or delivery partners.
Please note that Tri Me is not responsible for the privacy practices or content of these external websites.
We encourage users to review the privacy policies of any linked or integrated third-party sites.

9. Retention of Information

We retain your personal data only as long as necessary to fulfil the purposes outlined in this policy — such as completing transactions, complying with legal obligations, or resolving disputes.

10. Your Rights (POPIA Compliance)

Under the Protection of Personal Information Act (POPIA), you have the right to:

  • Request access to your personal information

  • Request correction or deletion of your data

  • Withdraw consent for data processing (where applicable)

  • Lodge a complaint with the Information Regulator (South Africa)

Requests can be made in writing to:
📧 [Your official email address]

11. Limitation of Liability

While Tri Me takes every reasonable step to safeguard your personal data, we cannot guarantee absolute security due to the nature of online communication.
By using our website, you agree that Tri Me, its owners, and employees will not be held liable for any unauthorised access, interception, or disclosure of your information, except where caused by proven gross negligence.

12. Updates to This Policy

Tri Me reserves the right to update or revise this Privacy Policy at any time without prior notice.
The date of the most recent revision will always be displayed at the top of this page.
You are encouraged to check this page regularly for any changes.

13. Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us at:
📧 [Your email address]
📱 [Your business phone number]